Refund Policy

Effective Date: March 18, 2026

1. Overview

This Refund Policy governs all purchases made through DeVoice.io (“we,” “our,” or “us”), an online platform providing AI-powered voice and transcription services. By purchasing any subscription, credits, or services on DeVoice.io, you agree to this Refund Policy.

2. General Rule: No Refunds

All purchases made on DeVoice.io are final and non-refundable, except as expressly stated in this policy. Due to the digital and instantly consumable nature of our services (including but not limited to voice generation, transcription, and credit usage), we do not offer refunds once:

Credits have been used (partially or fully)
A subscription billing cycle has started
Any output has been generated using our services

3. Subscription Plans

3.1 Recurring Billing

All subscription plans (monthly or annual) are billed automatically on a recurring basis. By subscribing, you authorize us to charge your payment method at the beginning of each billing cycle.

3.2 Cancellation

You may cancel your subscription at any time:

Cancellation will take effect at the end of the current billing cycle
You will not be charged for the next cycle
No partial refunds will be issued for unused time

3.3 No Prorated Refunds

We do not provide prorated refunds for:

Unused credits
Partial subscription periods
Downgrades during an active billing cycle

4. Exceptional Refund Cases

We may, at our sole discretion, issue refunds in the following limited circumstances:

4.1 Duplicate or Accidental Charges

If you were charged multiple times due to a technical error, you may request a refund within 7 days of the charge.

4.2 Technical Failure

If our service is completely unavailable or fails to function as intended, and you are unable to use any core features, you may request a refund within 7 days, provided:

The issue is verified by our support team
No significant usage has occurred

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after purchase
Misunderstanding of features or capabilities
Failure to cancel subscription before renewal
Low usage or dissatisfaction without technical fault
Temporary service interruptions or minor bugs
Account suspension due to violation of our Terms of Service

6. Chargebacks & Disputes

If you initiate a chargeback or payment dispute through your bank or payment provider:

We reserve the right to suspend or terminate your account immediately
You may lose access to all services and remaining credits
We reserve the right to challenge the dispute with evidence

We strongly encourage users to contact us first to resolve any issues.

7. How to Request a Refund

To request a refund, please contact us at:

📧 [email protected]

Include the following information:

Account email
Transaction ID or receipt
Description of the issue

We will review your request and respond within 3–7 business days.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. Continued use of DeVoice.io after changes constitutes acceptance of the updated policy.

9. Governing Law

This Refund Policy shall be governed and interpreted in accordance with the laws of the applicable jurisdiction where DeVoice.io operates, without regard to conflict of law principles.

10. Contact Information

For any questions regarding this Refund Policy, please contact:

📧 [email protected]

🌐 https://devoice.io/